1.2 INTRODUCTION TO THE Telstra smart payphone 1.2.1 GENERAL The Telstra smart payphone (Tsp1) is a wall, booth or cabinet-mounted Payphone that accepts coins and the new Telstra prepaid card. The Tsp1 is able to make local, STD and IDD calls. It can also be used without coins or a card for free and emergency calls. The Tsp1 features: Modern housing design and strong construction to deter vandalism. Microprocessor control for reliable operation. Sophisticated software ensuring a high level of security against fraudulent use. Modular construction to facilitate on-site maintenance. The ability to collect data and communicate with a Modular Terminal Management System (MTMS). The Tsp1 is to be installed in Payphone booths, cabinets and wall mounts for use by the general public. The main characteristics of the phone are: Parameter configuration tailored to the operator's needs. Modular mechanical and functional design. High security against vandalism and fraud. Significant facilities for local or remote operation and maintenance. The MTMS oversees the operation and management of the Tsp1. This includes Tsp1 telephone identity, alarm reception and processing, call transactions, Smartcard transactions and statistics transfer between the Tsp1 and MTMS. The Tsp1: Can operate as a stand-alone unit, separate of the MTMS. Has total network access - it can be connected to all types of exchanges. Is provided with a mixed card reader that allows the use of different types of chips and magnetic stripe cards. The card reader controller has 4 sockets for Security Access Modules (SAM). Incorporates an intelligent Coin Validator, capable of recognising 14 types of valid coins and tokens by identification of their dimensions (diameter & thickness) and alloy composition. This allows the Tsp1 total flexibility in the acceptance or nonacceptance of any type of coin and token and the assignment of a value to each one of the coin types. The Tsp1 has Keypad and Visual Display facilities equipped with the following functions for both public users and maintenance personnel: Display, introduction and manual modification of the local Tsp1's parameters. Display and removal of the Tsp1 statistics. Functional tests of the main Tsp1 modules. Display and removal of the warning signals detected by the automatic internal supervision routine. Automatic call initiation and connection to the MTMS. 1.5.4.4 METERING PULSE DETECTOR The instrument should be able to automatically detect Metering Pulses, which are measured at the instrument as follows-. 50 Hz LONGITUDINAL Frequency: 50Hz ± 10Hz Min Max Duration of Signal: 100ms 380ms Repeat Interval: 700ms 420ms Minimum Level: 36.6Vrms Sensitivity: The signal must fit the 50Hz Operating Range of Australian Communications Authority Technical Standard TS002 - 1996. 12 kHz TRANSVERSE Frequency: 12kHz ± 100Hz Min Max Duration of Signal: 100ms 380ms Repeat Interval: 700ms 420ms Minimum Level: 60mV rms The minimum signal from the exchange must meet Australian Communications Authority Technical Standard TS002 - 1996. 1.6 MODULAR TERMINAL MANAGEMENT SYSTEM (MTMS) 1.6.1 INTRODUCTION The Modular Terminal Management System (MTMS) is a centralised system used to manage the Tsp1. The MTMS has three primary functions: 1. Data collection. 2. Data down loading. 3. Report production. NOTE: During communication with the MTMS, the Tsp1 is unable to make or receive normal voice calls. 1.6.2 DATA COLLECTION The Tsp1 communicates directly with the MTMS using half-duplex signalling by dialling the MTMS modem to report on Alarm and other conditions. The alarms are divided into two groups: 1. User Alarms, which allow the call to continue. The alarm condition is reported when the user completes the current call. 2. Urgent Alarms, which are reported when they are detected. If a call is in progress, it is force-released. Alarms include the following: • Power Failure. • EEPROM data corruption. • Meter pulse without line reversal. • Line reversal without meter pulse. • Earth. • LCD failure. • Card Reader unit read or write error. • Card Reader memory error. • Card Jam. • Card Reader missing. • Coin jam. • Coin Box Full warning. • Coin Box Full alarm. • Coin Box removal. • Coin Box theft. • Non-Detectable alarm. NOTE: For detailed information on the alarm condition and the appropriate response, refer to the Maintenance Section of this manual. In addition, five unique codes are available for reporting the completion of various kinds of servicing. For example, when a maintenance procedure is finished, the service technician shall inform the MTMS by dialling a unique code, obtaining a special tone, then placing the Handset into the ON HOOK position. When an Alarm condition occurs, the MTMS notifies TALE (MTMS Automatic Leopard Entry) of the event and Telstra personnel can initiate appropriate action i.e: such as a Maintenance Call. The MTMS is notified when an Alarm condition clears. In addition, polling allows the MTMS to call the Tsp1 at any time to check various operational parameters. NOTE: During communication with the MTMS, the Tsp1 is unable to make or receive normal voice calls. 1.6.3 DATA DOWNLOADING The Tsp1 contains various data in RAM and EEPROM memory. This information can be updated at any time by the MTMS. Information downloaded includes: Commissioning Information The Tsp1's details are entered into the MTMS database before installation. On installation, the technician initiates a call to the MTMS, which then identifies the Tsp1 and downloads the relevant information. Black-Listed Batch Numbers If a loss or theft of Phonecard batches occurs, the batch number is sent to the Tsp1 that will then reject any Phonecards within the Black List card range. Tariff changes. Advertising and Information Text This is the text information that scrolls along the lower line of the Visual Display. Coin Box Warning (CTW) and Coin Box Full Alarm (CTA) Values These specify the Coin Box capacity thresholds for initiating coin collection before the Tsp1 generates a CTW and CTA Alarm. CHARMS Data CHARMS stands for CHarge Record Maintenance System. The Tsp1 uses the CHARMS data to determine the type of call being made. For example, the Tsp1 needs to know when an STD number is a local call, to prevent the call from being force-released on receipt of a second meter pulse. The CHARMS data also includes a 50-number free call table (which is independent of the 10number free call table containing the emergency numbers). 1.6.4 REPORT PRODUCTION Besides monitoring Alarm conditions in real time for maintenance purposes, the MTMS can produce reports providing statistical information for maintenance and marketing management. For example, marketing personnel may want to know about revenue gathered in various locations so that the Tsp1 may be relocated or extra Tsp1's may be installed to satisfy customer's needs. Maintenance statistics help to pinpoint parts of the Tsp1 that have an unacceptable failure rate. These problems can then be referred to National Technical Support for a solution. 1.6.5 Tsp1 <---> MTMS COMMUNICATION The Tsp1 communicates with the MTMS using an Asynchronous V22bis modem link at 1200 bits per second half duplex (for Release 2). V23 is used in Release 1. Also check the following items: Contact the telephone exchange and ensure that the line classification is correct. Where possible, ensure that the line is set for DTMF operation . Contact the relevant MTMS group to ensure that the new Tsp1 is registered on the MTMS. Ensure the cabinet or enclosure is refurbished and cleaned in preparation for the new phone. Make sure that the cabinet or enclosure's Power Supply is on-line and available. You may need a 21V Power Supply (refer to the Electrical Standards manual). Check that the power supply leads have spade connectors crimped. Light (if required). 1. Access the MAINTENANCE MENU. To Retreive the Identifier number of the phone 2. Press [3] (MTMS). 1.- PARAMETERS 2.- STATISTICS 3.- MTMS 4.- TESTS 5.- ALARMS 6.- INJECTOR 3. Press [1] (SETUP) MTMS 1 – SETUP 2 – INITIALISATION 3 - STATISTICS TO MTMS 4 - REPAIR/SW UPGRADE 5 - PARAMETER DOWNLOADING # - EXIT From the details write down the IDENTITY number of the phone, the MTMS_1 number and the MTMS 2 number, also make a note of the DIALLING type. This information is to be used when the new EPROM has been installed. PROG. LOCAL PARAMETERS 1 - IDENTITY: xxxxxxxx 2 – DIALLING 3 - CONNECTED TO MTMS :YES 4 - MTMS_1 : xxxxxxxxxx 5 - MTMS_2 (1-5) - CHANGE # EXIT 4. Press [#] to Exit. MTMS 1 – SETUP 2 – INITIALISATION 3 - STATISTICS TO MTMS 4 - REPAIR/SW UPGRADE 5 - PARAMETER DOWNLOADING # - EXIT 5. Press [3] (STATISTICS TO MTMS). 6. To perform a data download to MTMS,, SELECT [3] - (YES) and the Tsp1 will attempt to connect to the MTMS as described in Section 5.7.3.2 INITIALISATION of the Tsp1 Product Manual. MTMS ARE YOU SURE YES/NO 0-NO 3-YES #- EXIT Observe the following by watching the display: "WAIT CONNECTION TO MTMS" ………. ………. "Message Received" When data communication has finished: 7. Return to MTMS, Menu (press # Twice) 8. Turn MTMS communication off. Press [3] (MTMS). 1.- PARAMETERS 2.- STATISTICS 3.- MTMS 4.- TESTS 5.- ALARMS 6.- INJECTOR Press [1] (SETUP) MTMS 1 – SETUP 2 – INITIALISATION 3 - STATISTICS TO MTMS 4 - REPAIR/SW UPGRADE 5 - PARAMETER DOWNLOADING # - EXIT Press [3] (CONNECTED TO MTMS) Toggle YES / NO PROG. LOCAL PARAMETERS 1 - IDENTITY: xxxxxxxx 2 – DIALLING 3 - CONNECTED TO MTMS :NO 4 - MTMS_1 : xxxxxxxxxx 5 - MTMS_2 : xxxxxxxxxx (1-5) - CHANGE # EXIT • Press # to exit. MTMS communication will have been switched off. 9. Select [4] - (REPAIR/SW UPGRADE) from the following menu. MTMS 1 – SETUP 2 – INITIALISATION 3 - STATISTICS TO MTMS 4 - REPAIR/SW UPGRADE 5 - PARAMETER DOWNLOADING # - EXIT 10. Select [2] - (REPLACE BOARD) from the following menu MTMS 1 - REPAIR CODE 2 - REPLACE BOARD 11. Connect Anti Static mat and wrist strap 12. Remove Line and Power Board ribbon cable at CN4. 13. Using an EPROM removal tool, remove the EPROM from the main board (for easy access to EPROM, remove the Card Reader Controller Board from Main Board) (NOTE the orientation of the EPROM, ie the cut out notch is uppermost) 14. Install the replacement EPROM. (NOTE ensure the correct orientation of the EPROM, ie the cut out notch is uppermost). 15. Replace the Card Reader Controller Board. 16. Replace Line and Power Board ribbon cable at CN4. 17. To restore operation of the Tsp1, replace the handset for a minimum of 10 seconds. The phone will display the following message on the LCD: PICK UP AND PRESS TEST BUTTON OR CLOSE DOOR 18. Within 25 seconds press the red Test button on the lower left hand corner of the Main Board. The EPROM version is displayed while the Test button is pressed. MPP TELSTRA Version V1 h NOTE: The upgraded software version number. 19. Select [3] (MTMS) from the following menu. 1.- PARAMETERS 2.- STATISTICS 3.- MTMS 4.- TESTS 5.- ALARMS 6.- INJECTOR 20. Select [1] (SETUP) from the following menu. MTMS 1 – SETUP 2 – INITIALISATION 3 - STATISTICS TO MTMS 4 - REPAIR/SW UPGRADE 5 - PARAMETER DOWNLOADING # - EXIT 21. Re-enter the correct details you retreived in step 5 from the old software. [1] IDENTITY: The identity is a unique number assigned to the particular phone that you are commissioning, This field cannot exceed 9 digits. Once you have entered the nine digits you must press [*] to confirm you have entered the correct number. [2] DIALLING: This option allows toggling between DTMF or DECADIC dialling. This option must be set to DTMF unless only Decadic dialling is available, which in this case is set to Decadic. [3] CONNECTED TO MTMS: In this option you can toggle between "YES" or "NO". This option is set to "YES" unless specified otherwise. (To be safe you should switch this option to NO first then to YES). [4] MTMS 1: This option is a 10-digit number that the Tsp1 uses to communicate with the MTMS. Once you have entered the ten digits you must press [*] to confirm that you have entered the correct number. [5] MTMS 2: This option has the same function as MTMS 1. It is a backup number if the Tsp1 cannot reach the MTMS with the first number (MTMS_1). Once you have entered the ten digits, you must press [*] to confirm that you have entered the correct number. 22. Turn MTMS communication back on Press [3] (CONNECTED TO MTMS) Toggle NO / YES PROG.LOCAL PARAMETERS 1 - IDENTITY: xxxxxxxx 2 - DIALLING 3 - CONNECTED TO MTMS : YES 4 - MTMS 1 : xxxxxxxxxx 5 - MTMS 2 : xxxxxxxxxx (1-5) - CHANGE # EXIT 23. Once all detail has been re-entered press the # button twice. 24. Select [3] (MTMS) from the following menu MTMS 1 - PARAMETERS 2 - STATISTICS 3 - MTMS 4 - TESTS 5 - ALARMS 6 - INJECTOR 25. Select [4] (REPAIR/SW UPGRADE) from the following menu. MTMS 1 - SETUP 2 – INITIALISATION 3 - STATISTICS TO MTMS 4 - REPAIR/SW UPGRADE 5 - PARAMETER DOWNLOADING # - EXIT 26. Select [1] (REPAIR CODE) from the following menu. MTMS 1 - REPAIR CODE 2 - REPLACE BOARD 27. To send a repair code to the MTMS, select option [1]-(REPAIR CODE). The display will show 'WAIT , PLEASE' for a moment then show the following screen. MTMS CODE 1 = * - CONFIRM 28. Enter the repair code of 100 then press[*] -CONFIRM. 29. Select # - EXIT 30. Select 1 to send code. The message "Correct End Of Communication " will appear when finished hit # twice to return to main menu 31. Select [4] (TESTS) from the following menu. TELSTRA 1 - PARAMETERS 2 - STATISTICS 3 - MTMS 4 – TESTS 5 - ALARMS 6 - INJECTOR 32. Perform each test in turn (NOTE: do not collect coins in option 3) MTMS 1 - SELFTESTING 6 - TONE 2 - CALL 7 - CARDS 3 - COINS 4 - ESCROW 5 - KEYPAD # - EXIT 33. At the completion of testing, Exit (#) to return to the main menu 34. Close door of unit 35. Test phone using the "A" service 5.3.5 MAIN BOARD REPLACEMENT The data in the memory on the Main Board must be sent to the MTMS. The Main Board must then be shut down before removal. After the MAIN BOARD is replaced, the memory is to be re-stored in the new main board. CAUTION: Observe correct Anti-Static procedures when handling and storing PBA's. The following procedure MUST be followed to protect yourself and the Tsp1. The procedure for the memory transfer and Main Board shut down is as follows. Refer to Section 5.6 "Operation of Maintenance Program Menus" for operating the Tsp1's Menu features. 1. Access the MAINTENANCE MENU. To retreive the Identifier number of the phone 2. Press [3] (MTMS). 1.- PARAMETERS 2.- STATISTICS 3.- MTMS 4.- TESTS 5.- ALARMS 6.- INJECTOR 3. Press [1] (SETUP) MTMS 1 – SETUP 2 – INITIALISATION 3 - STATISTICS TO MTMS 4 - REPAIR/SW UPGRADE 5 - PARAMETER DOWNLOADING # - EXIT From the details write down the IDENTITY number of the phone, the MTMS_1 number and the MTMS 2 number, also make a note of the DIALLING type. This information is to be used when the new EPROM has been installed. PROG. LOCAL PARAMETERS 1 - IDENTITY: xxxxxxxx 2 - DIALLING 3 - CONNECTED TO MTMS : 4 - MTMS_1 : xxxxxxxxxx 5 - MTMS_2 : xxxxxxxxxx (1-5) - CHANGE # EXIT 4. Press [#] to Exit. MTMS 1 – SETUP 2 – INITIALISATION 3 - STATISTICS TO MTMS 4 - REPAIR/SW UPGRADE 5 - PARAMETER DOWNLOADING # - EXIT 5. Press [3] (STATISTICS TO MTMS). 6. To perform a data download to MTMS, SELECT [3] - (YES) and the Tsp1 will attempt to connect to the MTMS as described in Section 5.7.3.2 INITIALISATION of the Tsp1 Product Manual. MTMS ARE YOU SURE YES/NO 0-NO 3-YES # - EXIT Observe the following by watching the display: "WAIT CONNECTION TO MTMS" ………. ……… "Message Received" When data communication has finished.: 7. Return to MTMS Menu (press # Twice) 8. Turn MTMS communication off. Press [3] (MTMS). 1.- PARAMETERS 2.- STATISTICS 3.- MTMS 4.- TESTS 5.- ALARMS 6.- INJECTOR Press [1] (SETUP) MTMS 1 – SETUP 2 – INITIALISATION 3 - STATISTICS TO MTMS 4 - REPAIR/SW UPGRADE 5 - PARAMETER DOWNLOADING # - EXIT Press [3] (CONNECTED TO MTMS) Toggle YES / NO PROG. LOCAL PARAMETERS 1 - IDENTITY: xxxxxxxx 2 - DIALLING 3 - CONNECTED TO MTMS :NO 4 - MTMS_1 : xxxxxxxxxx 5 - MTMS_2 : xxxxxxxxxx (1-5) - CHANGE # EXIT Press # to exit. MTMS communication will have been turned off. 9. Select [4] - (REPAIR/SW UPGRADE) from the following menu. MTMS 1 – SETUP 2 – INITIALISATION 3 - STATISTICS TO MTMS 4 - REPAIR/SW UPGRADE 5 - PARAMETER DOWNLOADING # - EXIT 10. Select [2] - (REPLACE BOARD) from the following menu. 1 - REPAIR CODE 2 - REPLACE BOARD 11. Connect Anti Static mat and wrist strap The MAIN BOARD is now ready for removal.. Removal 1. Remove all the ribbon cable connectors on the Main Board from the other modules, starting with CN4 - the Line and Power Cable. The connectors are labelled on the diagram inside the Tsp1's door and are reproduced in the following table for reference: CAUTION: Use only the black plastic cable connector removing loop(s) to pull connectors from board sockets. Visual Display Keypad Coin System Card Reader Line and Power Unit PBA Lower Compartment Handset Refund Tray Switch Door Switch CN1 CN2 CN3 CN11 on top of card reader control unit CN4 CN5 CN15 CN12 CN13